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Refund policy

Returning an Item


If you need to return an item to us, you should contact us for a returns authorisation. We will advise how best to return it. Returns will only be accepted if received within 28 days from the date of delivery.

You must take reasonable care to ensure that an item is repackaged so that it arrives back in the same condition it was despatched. To clarify, items supplied "sealed from new", must be returned complete with the intact shrink wrapping (aside of the sleeve opening edge) inserts, sleeve stickers or other components. 

We cannot take responsibility for damage to insufficiently repackaged items, or items that have poorly handled before being returned. We may only refund postage, when approved, for the use of standard mail services. Your parcel must be accompanied by a copy of our returns authorisation email, your invoice or a covering letter containing your order information.

Returns should be made only to the address shown on your invoice.

Non Delivery


Unless UK next day delivery is chosen, we will ask you to wait a reasonable amount of time for your parcel to arrive. This will vary depending on your destination but typically Royal Mail requires that 28 days be allowed for delivery. It is rare in our experience that items go missing entirely, although occasionally they are delayed within the postal system. If your order has not arrived after 28 days we will discuss a replacement, store credit or refund with you and arrange this without further delay.